I just read 15 Tips for Managing Inbox Obesity posted on Clutter Diet. It is a concise and well written piece. It offers all of the standard great advice about how to keep the incoming message flow down and how to organize what does get through. Reading it was a good reminder to me of what we should all be doing on a regular basis (yes, I too need reminders).
It also got me thinking about some of the people I know who's email is out of control. I've worked with some of them on all of the topics listed in this article and they still can't seem to get ahead. I think there is another issue that needs addressing, separate from the mechanicals of managing and sorting of one's inbox -- and that is how to respond quickly, concisely and adequately to the messages that require responses. This is where a lot of people get paralyzed and this is where their box starts to back-up.
Communication Preferences
We can basically break ourselves into three categories:
1)those who prefer the phone,
2) those who prefer face to face meetings, or
3) those who prefer email communication.
We can make a lot of assumptions about why people have certain preferences, but assumptions are usually wrong. Remember the rhyme: "when you assume you make an ass out of u and me". It was right on point.
For example, many people assume that the "email people" are introverts. I am someone who prefers email communication. I am an extrovert (very much so). I am a very social being... so much so that it sometimes drives my husband bananas. The reasons I prefer email are:
1) I write fairly well -- clearly, and concisely, and
2) I usually follow up phone conversations and meetings with email, anyway, so there is a record of the conversation -- so why have the meeting or phone call in the first place?
Now, don't get me wrong. I love talking to people and being with friends. There is a time and place for everything. But in business, I like to cut out the redundancy of talking about and writing about the same something. And in my social life, I like to be clear and provide good information in writing about dinner dates, parties, book recommendations, etc. I read my email, sort it efficiently, and answer it immediately. I receive a high volume of email each day and usually maintain an empty in-box . It is a good feeling!
Email Assistance for Those Who Prefer the Phone or Face to Face Meetings.
These are the people who tend to have full boxes. Some don't enjoy writing, or think that they don't "write well", and feel that the internet is a "sorry second" to actually speaking with people. That's fine... but if you have an email account and are getting email, you need to master it -- or else don't use it at all because it will make you bonkers. These seven tips are for you:
1. Use the minimum amount of sentences. I’ve been trying to stick to the 5-sentence rule, but you can use more if needed (I usually do, but they are good sentences). The question is: how many sentences are needed to communicate what you’re trying to communicate? Or how few sentences can you get away with. Cut it to that number, and no more. That ensures that you’re not wasting the time of the recipient, and that your email actually gets read (people tend to put off reading longer ones, and might even delete them).
2. State what you want right away. Don’t write a long introduction, telling your life story, or any story for that matter. People aren’t interested. They just want to know what you want. So state that, in the first sentence. Skip the niceties. Don’t make the recipient wade through 10 paragraphs to find what action is needed for the email.
3. Write about only one thing. There have been numerous times when I read an email, saw the action needed, and went and did it … only to find out that three other things were also needed to respond to the email. I’ve also responded to the first part of an email and not to others, just because I didn’t have enough time.
If you write about multiple things, with multiple requests, you do two things: 1) make it likely that your email actually won’t be read or acted on; and 2) make it likely that even if it is acted on or responded to, the recipient will only do one of those things. (I'm guilt of this and am working on it -- really I am).
Instead, stick to one subject, with one request. Once that’s done, you can send a second one, but don’t overwhelm the recipient if at all possible.
4. Leave out the humor and emotions. These don’t come across well in an email. Even if you use emoticons. There’s just no way to express tone, inflection, etc. … and there’s no way to know if the recipient understands that you’re joking. If you’re communicating in person, you can see that the person didn’t understand the humor, and say, “I was only joking!” But not in email.
So, unless you know the person well, and you know they’ll understand that you’re joking, leave out humor. It’s a risk that you don’t want to take.
5. Use “If … then” statements. As email is a back-and-forth method of communicating, and it can take a day or more for a response (in some cases), you want to limit the number of times a message has to go back and forth. To do that, use “if … then” statements, anticipating the possible responses to your question.
For example, if you want to know if a person has received a response to an inquiry, instead of asking if they’ve received a response, and then waiting for a reply, and then sending another email based on that reply, try doing it all in one email:
“Have you received a response from Mr. X yet? If so, please finish the report by Tuesday and email it to me. If not, can you follow up today and let me know the response?”
By anticipating the possible responses, and giving a desired action for each possible response, you’re cutting a lot of wasted back-and-forth time.
6. Review for ambiguity, clarity. Once you’ve written an email, take a few seconds to read over it before pressing the Send button. Read it as if you were an outsider — how clear it it? Are there any ambiguous statements that could be interpreted the wrong way? If so, clarify.
7. Revise for conciseness. As you review, also see if there is a way you can shorten the email, remove words or sentences or even paragraphs. Leave nothing but the essential message you’re trying to communicate.
Let me know if you find this information to be helpful. For more help will all of your personal productivity, organizing and time-management needs, consider getting a coach.
On February 27th, after Chile's earthquake and during the tsunami watch, I read this Tweet from Leo Babauta,
Sunday, March 7, 2010 at 3:51PM
